Vacancy For Executive
Job Description :
Job Summary: The Customer Relation Executive will be responsible for managing customer interactions and ensuring a positive customer experience. This role involves addressing customer inquiries, resolving issues, and fostering strong relationships to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, whatsapp, and instagram in a timely and professional manner.
- Handle and resolve customer complaints efficiently and empathetically.
- Provide accurate information about products and services.
- Customer Relationship Management:
- Identify customer needs and recommend appropriate products or services.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Follow up with the sales team in order to ensure customer satisfaction.
- Data Management:
- Maintain accurate and up-to-date customer records in the CRM system and reports.
- Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Feedback and Improvement:
- Collect and analyze customer feedback to identify areas for improvement.
- Collaborate with the customer relations team to develop strategies for enhancing the customer experience.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Sales Support:
- Assist the sales team with customer inquiries and orders.
- Upsell and cross-sell products and services where appropriate.
Required Knowledge, Skills, and Abilities :
Years Of Experience:
- Minimum of 2 years experience in customer service or a similar role.
- Experience in using Microsoft Office Suite.
Qualification:
- Bachelor's degree in Business Administration, Marketing, or a related field (luxury) preferred.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Empathetic and patient demeanor.
Other Specifications :
Other Specifications:
Time: 11 am to 7 PM
Monday to Saturday, Alternate Saturday will be OFF