Vacancy For Team Leader-Operations

Work Experience Requirements/Responsibilities:
 Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with
respect to cost & utilization.
 Plan, implement & monitor deliverables for the teams reporting to him
 Coordinate with other departments for smooth implementation of work
 Responsible for maximizing revenue & minimizing cost.
 Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
 Responsible for Daily Operational Reports.
 Responsible for morale & motivation of the staff.
 Responsible to train & create growth opportunities for Subordinates.
 Managing Employee Relations, conducting Skip Level meetings and improving employee connect
 Ability to liaise with relevant support departments stakeholders
Ability to create an environment of trust and fairness, and drive organizational culture and values

Technical Skills
 Analytical Skills and data analysis using excel
 PowerPoint making & presentation skills
 Readiness to work in various shifts and weekends based on organizational requirements
 Basic understanding of key Financial evaluations and sensitivity to managing process P&L
 Strategy development and knowledge of operational metrics like attrition, service levels etc…
 Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
 Good negotiation and persuasive skills

Others Skills

 Good Communication Skills/ /Problem Solving/People Skills
 Empathy, Assertiveness and leadership are key skills for this role
 Prior experience in managing operations of more than 46 agents
 Multi lingual - Knowledge of a south language will be an added
advantage if hiring for a process which has linguistic agents.

Management Skills:

Client Relationship management
Processes
People Management